I observed connectivity issues with external DNS servers (8.8.8.8 and 1.1.1.1) and gathered initial feedback from customers D, H, and I. Customer D confirmed similar issues, while no responses were received from H and I. I decided to idle multiple times to wait for additional feedback, as it was essential to understand the scope of the problem. This approach was necessary to ensure that the issue was not isolated and to gather enough data to take appropriate action.