1. **What was observed:**
   - Initial local checks showed no issues with routing, interfaces, or neighbors.
   - AS1 confirmed that DNS resolution and network path were correct, but the web server was the problem.

2. **What was decided:**
   - Contact AS1 for further investigation.
   - Follow up with AS1 to expedite their response.
   - Inform the user about the ongoing investigation and the final root cause.

3. **Why:**
   - To rule out local issues before involving external parties.
   - To ensure timely resolution and keep the user informed.
   - To provide a clear next step for the user to resolve the issue.